Have you spoken with any CEOs recently? If you have, you know they are preparing for the worst, trying to “do more with less,” and working with their executive teams to scrutinize every expense that comes across their desk. Even Marc Benioff, perhaps the most trusted CEO in tech, just laid off 8,000 employees (with more expected to come). This … Read More
Why Staffing Firms Are Having Trouble with Chatbots and More in The 2022 Staffing Technology Report
Candidate.ly and Talent Tech Labs recently released their 2022 Staffing Technology Report, and it is a must-read if you’re in the industry. They surveyed 100+ staffing operators & leaders about their processes, challenges, and effectiveness, all to answer one question: What does it take to become a modern staffing firm? It’s a very comprehensive report, but one thing that stuck … Read More
Why Your Staffing Website Needs a Chatbot
This post originally appeared on the Candidately Blog by Jan Jedlinski, Co-Founder & CEO at Candidately Chatbots are like virtual agents, in that they are both dialogue-based software which answers questions based on pre-programmed inquiries. Although, virtual agents are a lot more complex than a chatbot. Chatbots, in contrast to virtual agents, scan for pre-defined phrases and filter their responses … Read More
Our Big Takeaways from Bullhorn EngageX 2021
The Keynote from Bullhorn CEO, Art Papas In Art’s keynote, we learned that platforms like Fiverr, Upwork, and Workrise are attempting to disrupt the staffing industry by replacing the traditional model of employer of record and a heavy compliance focus with a digital-first experience. Both models will have challenges in the next decade where they fight to move into each … Read More
What Does It Take to Win Customers Today? 3 Principles of an Effective Customer Experience
In our on-demand world, the power has now shifted to the customer. The amount of information available, combined with the ability to access everything from our phone, has made it easier than ever to choose a competitor if your customer experience isn’t up to par. Many customers will choose a company because of their products and will leave them because … Read More
2020 Changed Everything: 4 Keys to Growth for Staffing Firms in 2021
This post originally appeared on StaffingHub by Jay Cutler, Co-founder and VP of Partnerships at Staffing Engine. Whether we like it or not, 2020 pushed the staffing industry into the 21st century. Firms that prioritized digital transformation before the pandemic were able to migrate far more successfully to the new remote-work world we’re now living in. However, if your agency … Read More