We are living in a world where we expect every interaction as a customer to be fast and easy. Calling your local taxi company for a cab and ordering delivery food over the phone are quickly becoming a thing of the past. We don’t want to waste time on the phone or be left in the dark about the status … Read More
What Does It Take to Win Customers Today? 3 Principles of an Effective Customer Experience
In our on-demand world, the power has now shifted to the customer. The amount of information available, combined with the ability to access everything from our phone, has made it easier than ever to choose a competitor if your customer experience isn’t up to par. Many customers will choose a company because of their products and will leave them because … Read More